Client Service Senior Manager
Role Overview
The Client Service Senior Manager leads a team within the Commercial and Investment Bank to improve client experience, service operations, and organizational performance.
The role focuses on treasury and cash management products, strategic initiatives, data analysis, stakeholder influence, and operational transformation.
Key Skills for This Role
Full Job Posting
Role Overview
The Client Service Senior Manager leads a team within the Commercial and Investment Bank to improve client experience, service operations, and organizational performance.
The role focuses on treasury and cash management products, strategic initiatives, data analysis, stakeholder influence, and operational transformation.
Job Responsibilities
- Lead and manage Client Service Professionals while fostering continuous improvement and innovation.
- Develop and implement strategic operational plans using expertise in treasury and cash management products and services.
- Analyze complex data and situations to identify trends, opportunities, and innovative solutions.
- Establish productive relationships with internal stakeholders and drive mutually beneficial outcomes.
- Oversee end-to-end change management, including communications, influencing others, and mitigating stakeholder impact.
Required Qualifications and Skills
- At least seven years of team leadership and management experience in a client service environment focused on treasury and cash management products and services.
- Proven ability to develop and implement strategic operational plans that deliver exceptional client service.
- Expertise analyzing complex data and situations to identify trends, opportunities, and innovative solutions.
- Advanced stakeholder relationship, influence, and communication skills.
- Proficiency overseeing end-to-end change management and mitigating stakeholder impact.
Preferred Qualifications and Skills
- Experience mentoring team members and using strategic planning to drive growth and organizational goals.
- Conflict management and resolution experience.
- Digital literacy and process automation skills to improve operational efficiency.
- Quantitative reporting experience to support data-driven decisions and process improvements.
- Developing familiarity with AI/ML technologies and cybersecurity best practices.
About the Company
JPMorganChase provides financial services across investment banking, commercial banking, consumer banking, transaction processing, and asset management.
The Global Banking business serves corporations, governments, healthcare organizations, educational institutions, banks, and investors.
Compensation and Benefits
- Eligible employees may receive base salary, commission-based pay, and discretionary incentive compensation depending on role and eligibility.
- Benefits may include health care, retirement savings, backup childcare, tuition reimbursement, mental health support, and financial coaching.
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