Client Relationship Manager (CRM)
Role Overview
Seeking an experienced and commercially driven Client Relationship Manager to lead the client-facing function and supervise a small team of Consultants.
CRM will manage key client relationships, oversee inquiries and quotations, support business development, and ensure the Consultant team follows established commercial and operational procedures.
Hands-on leadership role combining client management, sales, quotation preparation, team supervision, and commercial responsibility.
Key Skills for This Role
Full Job Posting
About the Role
Seeking an experienced and commercially driven Client Relationship Manager to lead the client-facing function and supervise a small team of Consultants.
CRM will manage key client relationships, oversee inquiries and quotations, support business development, and ensure the Consultant team follows established commercial and operational procedures.
Hands-on leadership role combining client management, sales, quotation preparation, team supervision, and commercial responsibility.
Key Responsibilities
- Lead, supervise, and support the Consultant team.
- Manage key client accounts and develop long-term relationships.
- Handle important inquiries, meetings, and commercial opportunities.
- Prepare and review quotations and commercial proposals.
- Ensure quotations accurately reflect client requirements, quantities, dates, logistics, pricing, and scope.
- Monitor active inquiries and ensure timely client follow-up.
- Review the quality and accuracy of Consultants' work.
- Ensure established processes and company procedures are consistently followed.
- Support negotiations while protecting commercial interests and approved pricing.
- Attend client meetings and site visits when required.
- Ensure confirmed projects are properly documented before operational handover.
- Ensure Consultants complete clear handovers to assigned Site Coordinators.
Requirements
- Proven experience in client relationship management, account management, sales, or a similar client-facing position.
- Experience in events, hospitality, furniture rental, production, or related industries is preferred.
- Previous experience supervising or developing a small team is an advantage.
- Strong commercial judgment and negotiation skills.
- Excellent communication and presentation skills.
- Strong attention to detail and organizational ability.
- Confident working with corporate and high-profile clients.
- Ability to manage multiple opportunities simultaneously.
- Strong proficiency with Microsoft Office and digital business systems.
What We Are Looking For
- A confident relationship builder who can lead the client-facing team without becoming removed from the work.
- Comfortable managing clients, preparing quotations, developing Consultants, and taking ownership of commercial performance.
Additional Details
Coordinate with Procurement, Site Coordinators, Warehouse & Logistics, Finance, and Management.
Monitor the sales pipeline and provide visibility of opportunities, confirmed projects, and potential risks.
Identify repeat-business, upselling, and account-development opportunities.
Escalate significant commercial, client, or operational issues to the General Manager.
Application Questions
- Salary Expectation?
- Can start immediately?
Work Location
- Work Location: In person.
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