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Client Relations Specialist - iWorQ

iWorQ Systems
Logan, USA
Full-time
Entry
Onsite
$45,000 / year
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Provide technical support for iWorQ’s government software via phone and email
  • Answer client questions and make account updates as needed
  • Host virtual trainings for new and existing customers
  • Track, troubleshoot, and follow up on customer issues and bugs
  • Import and assist with customer data requests
  • Complete client follow-up and move-out calls/emails
  • Interact with clients through inbound and outbound calls
  • Collaborate with internal teams and complete additional tasks as assigned
  • Performance Expectations:
  • This position is evaluated regularly based on company needs.
  • Current expectations include:
  • Complete 20 Quarterly Follow-Up (QFU) calls per week
  • Send 2 client referrals per week to the Client Sales team
  • Lead 2 virtual client trainings per week
  • Complete all assigned client move-out calls/emails weekly
  • Respond promptly and professionally to all client follow-ups
  • Continue learning iWorQ applications and supporting team goals

Qualifications

  • Bachelor’s degree in Communications, Business, or a related field (preferred)
  • Previous phone-based or virtual customer service experience
  • Excellent verbal and written communication skills
  • Strong time management and organizational skills
  • Comfortable learning and working with new software
  • Proficiency in Microsoft Office
  • Monday-Friday | 8AM-5PM
  • On-site
  • Why Work at iWorQ?
  • Stable, full-time schedule with no nights or weekends
  • In-office collaboration in Logan, Utah
  • Supportive team environment
  • Opportunity to build meaningful relationships with customers
  • Work with the best customers in local government

Preferred Qualifications

  • Bachelor’s degree in Communications, Business, or a related field (preferred)

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