Client Experience Executive

About This Role

Job Summary :

The client experience executive plays a crucial role in managing and ensuring timely collection of outstanding payments from clients, this role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.

Key Responsibilities:

• Manage the collection process for outstanding accounts, ensuring timely payments from clients.
• Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.
• Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.
• Provide clients with clear information about their outstanding balances and payment options and clarifying DLD rules and regulations.
• Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.
• Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.
• Negotiate payment plans and settlements with clients while ensuring compliance with company policies.
• Work closely with clients to resolve any disputes or discrepancies related to payments.
• Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.
• Assist in identifying potential risks in the collection process and propose solutions to mitigate them.
• Guide customers to complete unit/property documentation and registration.
• Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
• Fully aware of the regulations and laws pertaining to Dubai RERA.
• Provide customers with a exceptional quality service experience.
• Retain customers and reflect professional image of the company.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
• Ability to organize and prioritize work assignments to meet deadlines.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field is preferred.
• Minimum 2-3 years of experience in the field of Collection in Real Estate or Banking industry
• Knowledge of real estate payment systems, property sales, and legal procedures related to collections.
• French and Arabic speaking candidate only
• Strong organizational and time-management skills.
• Problem-solving abilities and conflict resolution skills.
• Ability to handle difficult situations with diplomacy and tact.

Language Command

• French: (Speaking, Writing, Reading)
• Arabic: (Speaking, Writing, Reading)
• English: (Speaking, Writing, Reading)

Why Work with us !

At ORO24, we pride ourselves on a multicultural, fun and talented team of people. You will have a chance to work with a visionary leader, passionately driven colleagues and a highly entrepreneurial leadership team. 🌍

Ideas, innovations, challenges, extraordinary, it is all in your day to day. 💡

You will work in a modern, stylish and beautiful office designed to offer an exceptional work environment for our stars to shine. All work and no play makes anyone a dull person, so we play music throughout the office - why not enjoy while we work on our goals? 🎶

The ORO24 office also offers you a state-of-the-art gym- to get those pre/post office workouts in without an additional trip to the gym. A library and an in-house cafe with subsidized meals and an excellent barista that makes someone amazing brews are just some of the other amazing features of our office. 💪📚☕

Besides this, we have an in-house nurse who does regular wellness checks and referrals for all employees to ensure our awesome team is always in the peak of health. 🩺

And last but not the least, ORO24 is on a blazing path of success and if you decide to jump onboard with us, we guarantee you will be in for an excellent journey with us. 🚀

If you're ready to take the next step in your career, apply now or tag someone who might be a perfect fit!