Senior Client Experience Manager

For Those Who Welcome Connection

Your Role

You Will

• Define and lead the regional client experience and engagement strategy, aligning with global guidelines and local market dynamics
• Drive client engagement initiatives across all touchpoints, focusing on excellence and personalization
• Co-create and implement client KPIs to track acquisition, engagement, and retention
• Champion a data-driven culture, translating insights into actionable recommendations for marketing and retail
• Develop long-term relationship strategies for top-tier clients in partnership with relevant teams
• Lead cross-functional collaboration with Retail Excellence, Head of Retail UAE, Senior Commercial Manager and Marketing teams to ensure consistency in client-facing initiatives
• Manage the Client Engagement budget and monitor ROI
• Coach, mentor, and inspire team members, fostering a client-first mindset
• WHAT WILL MAKE YOU SUCCESSFUL?

Success In This Role Will Require

• Degree holder with 8-10 years of relevant experience in Luxury retail or related industries
• Strong analytical and emotional intelligence skills
• Practical experience in client management, communications, engagement, and retail business
• Positive role model with high levels of creativity, initiative, flexibility and enthusiasm
• Charismatic with strong presentation, negotiating, and influencing skills
• Excellent verbal and written communication skills
• Ability to build professional working relationships at all levels, balancing needs of all stakeholders internally and externally
• Fluency in both English and Arabic (written and spoken) is a plus
• Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.
• Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries.
• Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
• If this sparks your imagination, we welcome your application.