Front Desk & Client Experience Associate
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Key skills for this role
About the Role
**Please apply only if you:** * Have **at least 2 years of customer\-facing experience** * Are confident speaking to clients and supporting **basic sales \& follow\-ups** * Are available to join **immediately or within 2 weeks** * Are a fluent **Arabic** speaker * Are looking for a **long\-term role**, not a temporary position **About the Role** We are looking for a **polished, warm, and service\-driven Customer Experience Agent** to manage front desk operations and client
Key Skills for This Role
Full Job Posting
Overview
- Please apply only if you:
- Have **at least 2 years of customer-facing experience**
- Are confident speaking to clients and supporting **basic sales & follow-ups**
- Are available to join **immediately or within 2 weeks**
- Are a fluent **Arabic** speaker
- Are looking for a **long-term role**, not a temporary position
About The Role
We are looking for a **polished, warm, and service-driven Customer Experience Agent** to manage front desk operations and client interactions at our studio.
You will be the **first and last point of contact** for our clients and a key contributor to the overall studio experience.
This role is ideal for someone who enjoys working with people, is naturally organized, confident in communication, and comfortable balancing service with light sales responsibilities.
Client Experience & Service
- Welcome clients warmly and professionally, in person and over the phone
- Provide accurate information about classes, instructors, schedules, and packages
- Build strong rapport with both new and long-term clients
- Handle client concerns calmly and professionally, ensuring timely resolution or escalation when needed
Sales & Conversions
- Support basic sales activities including outbound follow-up calls and walk-in inquiries
- Confidently guide clients toward appropriate class packages and memberships
- Contribute to lead-to-package conversion targets
Administration & Studio Operations
- Manage bookings, client profiles, and payments on the Mindbody system
- Handle cash and card transactions accurately
- Support daily studio operations to ensure a smooth, efficient front desk experience
- Maintain a tidy, professional front desk environment
What We’re Looking For
- Warm, well-spoken, and professional demeanor
- Strong attention to detail and ability to multitask
- Comfortable with basic sales conversations and follow-ups
- Calm, solutions-oriented approach to problem-solving
- Genuine interest in wellness, fitness, or hospitality
Requirements
- Female candidates only (*This role supports ladies-only class environments and client interactions, requiring a female team member in accordance with the studio's service model)*
- Bachelor’s degree (required)
- Minimum 2 years of customer service experience
- Experience in hospitality, retail, wellness, or travel & tourism is a plus
- Fluent in English & Arabic
- Available to join immediately or on short notice
Package & Benefits
- Competitive salary: AED 4,500 – 5,500 (based on experience)
- Annual round-trip ticket to home country
- Health insurance
- Opportunity to grow within a premium, established wellness brand
Job Type: Full-time
Pay: AED4,500.00 - AED5,500.00 per month
Application Question(S)
- Which industries have you worked in?
- Due to studio demographics and ladies-only classes, we can only consider female candidates. Do you meet this requirement?
Experience
- customer-facing: 2 years (Required)
Language
- Arabic (Required)
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