Cleaning Manager

Location and schedule

• The role is based at London Designer Outlet.
• The shift pattern is 4 days on and 4 days off, including weekends and bank holidays as required.
• The role is 42 hours per week.

Pay

• The advertised pay is £39,661 per annum.

Role overview

Operational management

• Manage cleaning operations across public areas, entrances, welfare facilities, service corridors, loading bays, car parks, and operational areas.
• Develop cleaning schedules, work plans, and service standards.
• Conduct quality inspections and audits and respond to incidents, emergencies, and reactive cleaning requirements.
• Manage specialist cleaning activities and ensure equipment and machinery are maintained and compliant.

Events and waste

• Plan cleaning and waste operations for Wembley Stadium events, concerts, seasonal campaigns, and peak trading periods.
• Manage waste streams, recycling initiatives, segregation compliance, waste compounds, and recycling facilities.
• Maintain waste transfer documentation and environmental records and produce performance reports.
• Lead initiatives to reduce disposal costs and improve sustainability outcomes.

Stakeholder and pest control management

• Build relationships with Brand Partners and conduct retailer visits on operational standards, waste management, and recycling.
• Lead Waste Forum meetings and respond to retailer concerns and operational issues.
• Manage pest control contractors, review reports, implement corrective actions, and maintain pest control records.

Leadership and development

• Lead, motivate, and develop Cleaning Supervisors and Cleaning Operatives.
• Manage recruitment, induction, training, development, succession planning, performance reviews, and disciplinary processes.
• Deliver team briefings and promote accountability, professionalism, continuous improvement, engagement, and wellbeing.

Requirements

• Experience leading cleaning, housekeeping, waste management, environmental compliance, and pest control operations.
• Ability to manage multiple service streams in a busy retail and leisure destination.
• Ability to lead and develop Cleaning Supervisors and Cleaning Operatives.
• Ability to manage operational standards, contractual obligations, compliance requirements, sustainability targets, and KPI performance.
• Ability to manage major-event and peak-trading cleaning and waste operations.
• Ability to manage contractors and maintain operational and compliance records.
• Ability to conduct performance reviews, return-to-work meetings, and disciplinary processes where required.
• Strong operational leadership and stakeholder engagement skills.