Claims Executive - Insurance

Job Summary

Claims Management

• Receive, review, and process insurance claims in accordance with company procedures.
• Verify claim documentation for completeness and accuracy.
• Register and maintain claims records in the system.
• Monitor claim progress and ensure timely follow-up with all stakeholders.
• Coordinate with insurers, surveyors, loss adjusters, workshops, and medical providers as required.
• Assist clients throughout the claims process and provide regular status updates.
• Ensure claims are settled within agreed service timelines.

Documentation & Compliance

• Collect and review supporting documents required for claim assessment.
• Maintain accurate and organized claim files and records.
• Ensure compliance with insurance regulations, company policies, and service standards.
• Identify and escalate suspicious or potentially fraudulent claims.

Customer Service

• Respond promptly to client inquiries regarding claim procedures and status.
• Provide guidance on documentation requirements and claim submission processes.
• Maintain professional relationships with clients, insurers, and service providers.
• Handle customer concerns and resolve claim-related issues effectively.

Reporting & Administration

• Prepare claim reports and management updates as required.
• Maintain claim registers and trackers.
• Support claim audits and internal reviews.
• Assist with process improvement initiatives to enhance claims efficiency.

Qualifications & Experience

• Bachelor’s degree in business administration, Insurance, Finance, or a related field.
• 2–5 years of experience in insurance claims handling or insurance operations.
• Knowledge of insurance products, policy wordings, and claims procedures.
• Experience in motor, medical, property, or general insurance claims is an advantage.
• Pay: AED4,000.00 - AED5,000.00 per month

Application Question(S)

• Current Location?

• Expected CTC (Monthly)

• Notice Period
• Visa detail and expiry
• Are you in Insurance background?