Chief Operating Officer (COO)

Role overview

Operations and supply chain

• Lead day-to-day F&B operations and develop operational policies, SOPs, and performance standards.
• Manage restaurants, outlets, kitchens, catering, warehouses, and distribution operations.
• Control food and labour costs, wastage, procurement, inventory, and operational expenses.
• Oversee purchasing, supplier relationships, inventory, warehousing, distribution, delivery, and logistics.
• Improve outlet and kitchen efficiency and reduce operational waste.

People, performance, and growth

• Ensure food quality, hygiene, safety, and customer service standards.
• Monitor sales, profitability, productivity, and operational KPIs.
• Recruit, develop, motivate, and manage senior operational teams.
• Identify opportunities for business expansion and new locations.
• Implement contingency and business-continuity plans.

Systems, finance, and compliance

• Implement POS, ERP, inventory, procurement, reporting, and operational technology.
• Prepare operational budgets and work with Finance to improve profitability.
• Ensure compliance with applicable UAE F&B, food-safety, health, and operational requirements.
• Provide regular operational and financial reports to the CEO or Managing Director.

Qualifications and experience

• Bachelor’s degree in Business Administration, Hospitality, F&B Management, Operations, Supply Chain, or a related field.
• At least 10 years of relevant management experience, preferably within the UAE or GCC.
• Proven senior-level experience as a COO, Operations Director, General Manager, Head of Operations, or similar.
• Strong F&B industry experience, including management of multiple outlets or food operations.
• Strong knowledge of F&B financial management, food and labour costs, procurement, inventory, and profitability.
• Experience with POS, ERP, inventory, procurement, and operational management systems.
• Strong knowledge of UAE F&B operational and food-safety requirements; excellent English communication and reporting skills.
• Strong leadership, strategic planning, negotiation, problem-solving, and decision-making abilities.

Salary and benefits

• Salary is competitive and negotiable based on experience and qualifications.
• Benefits will be discussed during the interview and may depend on the employment package.

Work location

• Work location is in person in Dubai, UAE.