Change Manager

Role overview

Change delivery and governance

• Own integrated change and communications plans, including stakeholder engagement, impact assessment, training coordination, adoption, and reinforcement.
• Manage risks and mitigations across initiatives, escalating material risks and capacity or capability gaps.
• Support adoption metrics, value reporting, and adoption-risk reporting.
• Coordinate handover from project delivery to business-as-usual.
• Apply and improve methodologies, playbooks, templates, and standards across assigned initiatives.
• Identify practical improvements based on lessons learned and external practice.

Advisory, communications, and coaching

• Advise sponsors, project leaders, and Functional Heads on readiness, engagement, communications, and adoption risk.
• Provide evidence-based advice on sequencing, dependencies, and readiness to senior leadership and governance forums.
• Align plans across organizational boundaries and challenge plans that underestimate adoption risk or resourcing.
• Represent the function in programme working groups and governance forums with recommendations and progress updates.
• Coordinate and coach junior resources; review outputs and guide their approach.
• Build change capability by coaching process owners and function leads and embedding practical tools.
• Maintain editorial standards for senior briefings, go-live communications, training invitations, updates, and reinforcement content.
• Ensure project communications connect to strategic narratives and organizational goals.

Knowledge, skills, and experience

• Have 5+ years of change-management or transformation experience in a large organization.
• Understand change-management principles, methodologies, and frameworks.
• Have experience supporting business readiness, stakeholder engagement, and adoption across transformation programmes.
• Shared-services or centralized-services experience is advantageous.
• Bring excellent written and verbal communication skills and develop clear content for varied audiences.
• Manage multiple initiatives and priorities; establish trust and accountability with stakeholders.
• Have experience coaching stakeholders through organizational or process changes.
• Quickly understand business concepts, processes, and organizational challenges.
• Bring strong coordination and execution skills, including support for engagement events and change activities.