CCTV, Security & Control Room Manager

Team and service

Strategic leadership and service development

• Lead the Council’s surveillance systems and CCTV and security service to enhance community safety.
• Deliver proactive and reactive services supporting crime reduction through CCTV interventions and partnership working.
• Develop a long-term CCTV strategy and action plan aligned with the Council’s community-focused surveillance ambitions.
• Develop income streams and commercial opportunities across CCTV, security, customer service, and related services.

Compliance and partnerships

• Ensure compliance with statutory obligations, UK GDPR, the Data Protection Act 2018, the Protection of Freedoms Act 2012, the CCTV Code of Practice, and the Human Rights Act 1998.
• Work with internal and external stakeholders to develop compliant policies and maintain supplier relationships.
• Act as the primary police and emergency-services contact for incident response and evidence sharing.
• Manage the delegated data-controller function and information sharing in line with service-level protocols.

Operations and management

• Manage the CCTV team, staffing, health and safety, and human resources processes; work with technical engineers and IT to resolve service issues.
• Develop performance frameworks and improve efficiency, standards, and service delivery, including through automation and digital transformation.
• Manage daily control-room operations, staffing coverage, and workforce planning for a responsive, professional, customer-focused service.
• Lead service planning, resource allocation, and budget management with the Head of Service.
• Identify growth opportunities such as expanding lone-worker applications, alarm monitoring, key holding, and use of new technology.

Procurement, maintenance, and evidence

• Use compliant procurement routes for CCTV-related goods and services and oversee contractor performance.
• Ensure cameras and recording equipment are operational and regularly serviced.
• Conduct security risk assessments of Council buildings and public spaces and propose surveillance solutions.
• Oversee the production of high-quality evidence, witness statements, and incident reports.

Candidate requirements

• The supplied description ends during the accountabilities and does not provide specific candidate qualifications or experience requirements.