oracle
CCE
Digitide Solutions
Pune, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Minimum 2 years of experience in inbound customer support or call center environment.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software and Microsoft Office Suite.
- Strong problem‐solving abilities and attention to detail.
- Ability to handle high call volumes while maintaining quality.
- Customer‐focused attitude with a passion for service excellence.
- Basic understanding of CLM (Contract Lifecycle Management) concepts is a plus.
- Flexibility to work in shifts, including evenings and weekends if required.
- High school diploma; associate or bachelor's degree preferred.
- Demonstrated ability to work collaboratively in a team setting.
Responsibilities
- Answer and manage inbound calls and emails from domestic clients.
- Identify, troubleshoot, and resolve customer issues efficiently.
- Maintain accurate records of interactions in the CRM system.
- Escalate complex cases to senior support or relevant departments.
- Provide product and service information to clients as needed.
- Achieve and exceed defined service level agreements (SLAs).
- Participate in regular training and knowledge‐sharing sessions.
- Gather customer feedback and suggest process improvements.
- Collaborate with the sales and operations teams to ensure smooth handovers.
- Prepare daily and weekly performance reports for management.
Preferred Qualifications
- Basic understanding of CLM (Contract Lifecycle Management) concepts is a plus.
- High school diploma; associate or bachelor's degree preferred.
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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