oracle
CCE
Digitide Solutions
Pune, IND
Full-time
Junior · 1+ years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- High school diploma; associate or bachelor's degree preferred.
- Minimum 1 year experience in inbound customer support.
- Excellent verbal and written communication skills.
- Strong problem‐solving and decision‐making abilities.
- Proficiency with CRM software and Microsoft Office.
- Ability to multitask in a fast‐paced environment.
- Customer‐focused attitude with empathy.
- Reliable internet connection and suitable home office setup.
- Flexibility to work rotating shifts, including evenings and weekends.
- Ability to work independently and as part of a team.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat promptly.
- Resolve product and service issues following company policies.
- Document interactions in the CRM system accurately.
- Escalate complex cases to senior support or technical teams.
- Provide product knowledge and usage guidance.
- Meet or exceed defined service level agreements (SLAs).
- Identify trends and suggest process improvements.
- Participate in training sessions and team meetings.
- Maintain confidentiality of customer data.
- Contribute to a positive team environment.
Preferred Qualifications
- High school diploma; associate or bachelor's degree preferred.
About Digitide Solutions
IT Services & Consulting55000 employeesFounded 2024
AI-first digital transformation and business process management company.
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