oracle
CCE
Digitide Solutions
Hyderabad, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered Yesterday
Communication
Key Skills for This Role
Communication
Full Job Posting
Qualifications
- Minimum 2 years of experience in customer service or back‐office operations.
- Strong communication skills, both written and verbal.
- Proficiency with Microsoft Office Suite and CLM software.
- Ability to multitask and prioritize in a fast‐paced environment.
- Attention to detail and high level of accuracy in data handling.
- Problem‐solving mindset with a customer‐focused attitude.
- Basic understanding of financial documentation and compliance standards.
- Team player with the ability to work independently when required.
- Bachelor’s degree in Business, Finance, or related field preferred.
- Flexibility to work occasional extended hours to meet deadlines.
Responsibilities
- Respond promptly to client and internal queries via phone, email, and chat.
- Process and verify transaction documents and data entries.
- Maintain accurate records in the CLM system and update status reports.
- Escalate complex issues to senior management or relevant departments.
- Assist in preparing daily, weekly, and monthly operational reports.
- Coordinate with finance, compliance, and operations teams to resolve discrepancies.
- Monitor service level agreements (SLAs) and ensure timely resolution.
- Provide training and guidance to junior staff on standard procedures.
- Identify opportunities for process improvement and recommend solutions.
- Ensure compliance with company policies and regulatory requirements.
Preferred Qualifications
- Bachelor’s degree in Business, Finance, or related field preferred.
About Digitide Solutions
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