About This Role
The Role
Join our prestigious aesthetics clinic in Dubai as a Call Centre Representative, where you will be the first point of contact for our valued clients. This exciting role involves managing inbound and outbound calls, providing exceptional customer service, and supporting our clients on their journey to enhanced beauty and confidence. If you have a passion for beauty and excellent communication skills, this is the perfect opportunity for you to grow your career in a vibrant and dynamic environment. Responsibilities: - Handle incoming calls and respond to client inquiries regarding treatments, appointments, and services. - Provide detailed information about aesthetic procedures and clinic offerings with professionalism and empathy. - Schedule and manage client appointments efficiently, ensuring a seamless booking experience. - Maintain accurate and up-to-date client records in the system. - Collaborate with the clinical and administrative teams to ensure client satisfaction and smooth operations. - Follow up with clients post-appointment to gather feedback and promote ongoing care. - Assist in managing client concerns or complaints promptly and escalating when necessary. - Keep abreast of the latest trends and updates in the aesthetics and beauty industry to better assist clients.
Requirements
- Previous experience in call centre or customer service, preferably within the beauty, salon or healthcare sector - Excellent verbal and written communication skills in English - Strong interpersonal skills with a friendly and professional demeanor - Ability to handle multiple tasks efficiently in a fast-paced environment - Good organizational skills and attention to detail - Ability to maintain confidentiality and handle sensitive information with discretion
About the company
Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients. Our specialist areas cover: FMCG, Retail, E-Commerce/Apps, Food & Beverage and Hospitality Sectors. Regions: Middle East, North Africa & Asian Markets.
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