Call Centre Agent – Arabic Speakers - 6 Months Contract
About This Role
- Client Industry – Retail
- Job Title – Call Centre Agent – Arabic Speakers
- Type of Hire – Outsourced
- Duration – 6 months
- Work Location – Dubai
- Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms.
- Resolve customer queries, complaints, and issues promptly and professionally.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in CRM systems accurately.
- Follow up on customer requests to ensure timely resolution.
- Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT).
- Collaborate with internal teams (logistics, stores, e-commerce) to resolve customer concerns.
Similar Jobs
Call Centre Agent
Royal Swiss Auto Services · Abu Dhabi
Job Summary: The Call Center Agent is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, providing product and service information, and ensuring excellent custo
5 days ago
Generate Resume ↗Call Centre Agent
Fixperts Contracting · Dubai
Job Description Roles \& Responsibilities * Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction. * Utilize active listening skills to accurate
5 days ago
Generate Resume ↗Call Centre Agent
Bevatel ·
* Answer incoming calls and make outbound calls as required. * Handle customer inquiries, complaints, and requests efficiently. * Provide accurate information about products, services, and company policies. * Resolve iss
6 days ago
Generate Resume ↗Call Centre Executive
GTA Cars · Dubai
GTA Cars — one of Dubai’s top premium car dealerships — is expanding its sales support team! We’re looking for a **Call Centre Executive** focused on **lead generation** to help drive inquiries, qualify prospects, and se
1 weeks ago
Generate Resume ↗Call Centre - Aesthetics Clinic
GENIE · Dubai
The Role Join our prestigious aesthetics clinic in Dubai as a Call Centre Representative, where you will be the first point of contact for our valued clients. This exciting role involves managing inbound and outbound cal
2 weeks ago
Generate Resume ↗Call Centre Executive - Arabic Speaker
D Luxe Car Care · Dubai
We are looking for a Call Center Professional to join our team. The ideal candidate will be responsible for handling customer calls, providing accurate information, and ensuring a high level of customer satisfaction. Key
2 weeks ago
Generate Resume ↗Call Centre Agent
Samraat Trading · Dubai
**Call Center Agent (Outbound Sales)** **Focus:** *Volume, process efficiency, and structured communication.* **About the Role** Join our fast\-paced operations as a **Call Center Agent**. This position is ideal for cand
3 weeks ago
Generate Resume ↗Call Centre Agent
King's College Hospital London · Dubai
Seeking a customer-focused UAE National to handle patient inquiries, schedule appointments, and ensure excellent service in a hospital call center.
1 months ago
Generate Resume ↗Call Centre Representative
Moorfields Eye Hospital Dubai ·
Handle customer calls, resolve inquiries, document interactions, collaborate with teams, and meet service metrics while demonstrating strong communication skills.
1 months ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required