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Call Centre Agent – Arabic Speakers - 6 Months Contract

TASC Outsourcing
Dubai, UAE
contract
Entry
2 months ago
ArabicCRM
Free

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Overview

  • Client Industry – Retail
  • Job Title – Call Centre Agent – Arabic Speakers
  • Type of Hire – Outsourced
  • Duration – 6 months
  • Work Location – Dubai
  • Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.

Key Responsibilities

  • Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms.
  • Resolve customer queries, complaints, and issues promptly and professionally.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Record and update customer interactions in CRM systems accurately.
  • Follow up on customer requests to ensure timely resolution.
  • Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT).
  • Collaborate with internal teams (logistics, stores, e-commerce) to resolve customer concerns.

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