Call Centre Agent – Arabic Speakers - 6 Months Contract
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About the Role
Client Industry – Retail Job Title – Call Centre Agent – Arabic Speakers Type of Hire – Outsourced Duration – 6 months Work Location – Dubai Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.
Key Skills for This Role
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Overview
- Client Industry – Retail
- Job Title – Call Centre Agent – Arabic Speakers
- Type of Hire – Outsourced
- Duration – 6 months
- Work Location – Dubai
- Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms.
- Resolve customer queries, complaints, and issues promptly and professionally.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in CRM systems accurately.
- Follow up on customer requests to ensure timely resolution.
- Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT).
- Collaborate with internal teams (logistics, stores, e-commerce) to resolve customer concerns.
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