Call Centre Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Roles & Responsibilities Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction. Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
Key Skills for This Role
Full Job Posting
Roles & Responsibilities
- Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.
- Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
- Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.
- Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.
Desired Candidate Profile
- Minimum High school diploma or equivalent; a degree in communications or business is a plus.
- 1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.
- Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.
- Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Fixperts Contracting
Sr. Customer Service Executive (Voice Process)
Dubai, UAE
Job Description Key Responsibilities: o Handle complex or escalated customer complaints. o Ensure timely and effective resolution of customer inquiries and complaints. o Analyze customer feedback and service data to iden
Sales Executive
Dubai, UAE
We are looking for Sales Executive who has relevant 2 years experience in the Facility Management industry and candidates should be present in the UAE. Job role: -Bachelor’s degree. -Enthusiastic and self-motivated -Impl
Sr.Maintenance Coordinator
Dubai, UAE
We are looking for a Sr. Co Ordinator in Residential Maintenance with B2C Client Handling Experience. Job Summary The Senior Operations Executive is responsible for supporting the Operations Department in ensuring effici
Operations Coordinator (Maintenance)
Dubai, UAE
Job Description: We are seeking a highly organized and proactive Operations Coordinator to manage and oversee day-to-day operations effectively. The ideal candidate will have a proven background in maintenance or facilit
Payroll Accountant
Dubai, UAE
Job Description Roles & Responsibilities Role Purpose We are looking for a highly analytical and detail-oriented Payroll Specialist who is passionate about numbers, payroll accuracy, systems, automation, and data managem
Site Supervisor (Fit-out)
Dubai, UAE
Site Supervisor (Fit-out) - With UAE Driving license - Report and assist Project Manager on project functions include - site management, risk control management etc. - Supervise and lead a team of workers and sub-contrac
Sr. Maintenanace Co ordinator
Dubai, UAE
We are looking for a Sr. Co Ordinator in Residential Maintenance with B2C Client Handling Experience. Job Summary The Senior Operations Executive is responsible for supporting the Operations Department in ensuring effici
Sr. Customer Service Executive (Voice Process)
Dubai, UAE
Sales Executive
Dubai, UAE
Sr.Maintenance Coordinator
Dubai, UAE
Operations Coordinator (Maintenance)
Dubai, UAE
Payroll Accountant
Dubai, UAE
Site Supervisor (Fit-out)
Dubai, UAE
Sr. Maintenanace Co ordinator
Dubai, UAE