Call Center Executive
About This Role
Job Summary:
Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.
Key Responsibilities:
- Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
- Provide accurate information about our clinics, services, and policies
- Manage patient complaints and concerns, resolving issues efficiently and effectively
- Collaborate with internal teams to ensure seamless patient experience
- Document patient interactions and maintain accurate records
- Meet or exceed call quality and productivity targets
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