Senior Call Center Agent
About This Role
Job Title: Senior Call Center Agent
Company: Sand Dance Tyres Trading
Location: UAE
Job Summary
Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Senior Call Center Agent to join our team. The ideal candidate must have excellent communication skills, strong customer handling abilities, and a proven background in call center operations within the automotive or service industry.
The candidate will be responsible for handling customer inquiries, coordinating appointments, resolving complaints, supporting sales activities, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries regarding products, services, pricing, and appointments
- Manage customer complaints and provide appropriate solutions in a timely manner
- Coordinate with branch teams and service advisors to ensure smooth customer support
- Follow up with customers regarding service updates and feedback
- Maintain accurate customer records and call logs in the system
- Support sales and promotional campaigns through customer communication
- Achieve call handling targets and customer satisfaction goals
- Assist junior call center staff and support team operations when required
- Ensure professional communication and company service standards are maintained
Requirements & Qualifications
- Minimum 5 years of experience in a Call Center or Customer Service role (Mandatory)
- Previous experience in automotive, tyre, or service industry preferred
- Excellent communication skills in English; Arabic is an advantage
- Strong customer service and problem-solving abilities
- Ability to handle high call volumes and work under pressure
- Good computer knowledge and experience using CRM systems
- Strong teamwork and coordination skills
- High level of professionalism and telephone etiquette
Preferred Skills
- Sales and upselling skills
- Customer complaint handling experience
- Time management and multitasking abilities
- Positive attitude and customer-focused approach
Benefits
- Competitive salary package
- Career growth opportunities
- Professional working environment
- Performance-based incentives
Apply Now
Interested candidates with relevant experience are encouraged to apply with their updated CV.
Job Type: Full-time
Work Location: In person
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