Senior Call Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Title: Senior Call Center Agent Company: Sand Dance Tyres Trading Location: UAE Job Summary Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Senior Call Center Agent to join our team.
Key Skills for This Role
Full Job Posting
Job Summary
Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Senior Call Center Agent to join our team.
The ideal candidate must have excellent communication skills, strong customer handling abilities, and a proven background in call center operations within the automotive or service industry.
The candidate will be responsible for handling customer inquiries, coordinating appointments, resolving complaints, supporting sales activities, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries regarding products, services, pricing, and appointments
- Manage customer complaints and provide appropriate solutions in a timely manner
- Coordinate with branch teams and service advisors to ensure smooth customer support
- Follow up with customers regarding service updates and feedback
- Maintain accurate customer records and call logs in the system
- Support sales and promotional campaigns through customer communication
- Achieve call handling targets and customer satisfaction goals
- Assist junior call center staff and support team operations when required
- Ensure professional communication and company service standards are maintained
Requirements & Qualifications
- Minimum 5 years of experience in a Call Center or Customer Service role (Mandatory)
- Previous experience in automotive, tyre, or service industry preferred
- Excellent communication skills in English; Arabic is an advantage
- Strong customer service and problem-solving abilities
- Ability to handle high call volumes and work under pressure
- Good computer knowledge and experience using CRM systems
- Strong teamwork and coordination skills
- High level of professionalism and telephone etiquette
Preferred Skills
- Sales and upselling skills
- Customer complaint handling experience
- Time management and multitasking abilities
- Positive attitude and customer-focused approach
Benefits
- Competitive salary package
- Career growth opportunities
- Professional working environment
- Performance-based incentives
Apply Now
Interested candidates with relevant experience are encouraged to apply with their updated CV.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sand Dance Tyres Trading LCC
Accountant
Dubai, UAE
Job Description: We are seeking a detail-oriented and experienced Accountant to join our team. The ideal candidate will have a minimum of 4 years of relevant accounting experience and be available to join immediately. Th
Sales Officer
Dubai, UAE
Sales Officer (Emirati Nationals Only) We are seeking a motivated and customer-focused Sales Officer to join our team. The successful candidate will be responsible for generating sales, building strong customer relations
HR Manager
Dubai, UAE
HR Manager – HR & Operations Location: Dubai Employment Type: Full-Time We are seeking an experienced HR Manager to lead our Human Resources function while supporting key business operations. The ideal candidate will be
Marketing Executive
Dubai, UAE
We are seeking a creative and results-driven Marketing Executive with at least 4 years of experience in reputed organizations. The ideal candidate will have strong expertise in marketing campaigns, social media managemen
Call Center Executives
Dubai, UAE
WALK-IN INTERVIEW Call Center Executives & Service Advisors (Automotive Service) We are expanding our team and invite qualified candidates to attend our walk-in interview with your updated CV. Date: 03 June 2026 (Wednesd
Call Center Supervisor
Dubai, UAE
Sand Dance Tyres Trading is seeking a highly experienced and customer-focused Arabic speaking Call Center Supervisor to join our team. The ideal candidate must have excellent communication skills, strong customer handlin
Call Center Agent
Dubai, UAE
Sand Dance Tyres Trading is seeking a customer-focused Call Center Agent to join our team. The ideal candidate must have excellent communication skills, ( both Arabic and English ) strong customer handling abilities. We
Service Advisor ( Automotive service )
Dubai, UAE
Service Advisor – Automotive Industry | UAE We are looking for an experienced Service Advisor to join our growing automotive service team in the UAE. Key Responsibilities Assist customers with vehicle service requiremen
Accountant
Dubai, UAE
Sales Officer
Dubai, UAE
HR Manager
Dubai, UAE
Marketing Executive
Dubai, UAE
Call Center Executives
Dubai, UAE
Call Center Supervisor
Dubai, UAE
Call Center Agent
Dubai, UAE
Service Advisor ( Automotive service )
Dubai, UAE