Call Center Agent
Skills
About This Role
Overview
Job Vacancy Call Center Agent Medical and Aesthetics
Clinica Sabah Specialized Hospital is seeking enthusiastic professional and target-driven Call Center Agents to join our patient care and inquiry team
The ideal candidates must have a strong background in handling inquiries bookings and customer care specifically within aesthetic clinics or specialized medical centers
Key Responsibilities
- Manage large volumes of inbound and outbound calls professionally
- Schedule confirm and reschedule patient appointments smoothly using the hospital CRM system
- Drive Upselling Opportunities Identify patient needs during calls to actively suggest complementary aesthetic treatments premium packages and current promotions
- Provide accurate information regarding treatments doctors schedules and pricing
- Address patient complaints with empathy and escalate issues to the respective departments when necessary
Requirements
- and Qualifications
- Experience Minimum of 1 to 2 years of experience in a Call Center or Telesales role specifically within an Aesthetic Dermatology or Medical Center
- Technical Background Hands-on experience using CRM software or systems is mandatory for managing patient databases and logging communication
- Industry Knowledge Good understanding of aesthetic treatments such as Botox Fillers Lasers and Plastic Surgery and standard medical terms
- Essential Soft Skills Proven track record in upselling persuasion and negotiation techniques
- High emotional intelligence with the ability to build immediate rapport and trust over the phone
- Active listening excellent problem-solving abilities and a patient-centric mindset
- Language Skills Fluent in both Arabic and English verbal and written
- Flexibility Ability to work in rotating shifts
What We Offer
- Competitive basic salary based on experience
- Attractive commission and incentive schemes based on booking and upselling targets
- Comprehensive health insurance
- A professional positive and growing medical environment
How to Apply
- Please send your updated CV with the subject line Call Center Agent to
- Email: job@clinicasabah.com
- Clinica Sabah Specialized Hospital Caring for Your Health Shaping a Better Tomorrow
Experience
- Call center : 2 years (Required)
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