Call Center Agent - Arabic
The Call Center Agent is responsible for handling inbound and outbound calls, assisting patients with appointments, providing information about medical services, and ensuring excellent customer service at all times.
Skills
About This Role
Overview
The Call Center Agent is responsible for handling inbound and outbound calls, assisting patients with appointments, providing information about medical services, and ensuring excellent customer service at all times.
Key Responsibilities
- Answer incoming calls professionally and courteously.
- Schedule, reschedule, and cancel patient appointments.
- Provide accurate information regarding services, doctors, timings, and locations.
- Follow up with patients regarding appointments and inquiries.
- Handle patient complaints and escalate issues when necessary.
- Maintain accurate records of calls and patient interactions in the system.
- Coordinate with medical and administrative departments to ensure smooth patient service.
- Achieve call quality and performance targets set by management.
Requirements
- High school diploma or bachelor's degree preferred.
- **Previous experience in a call center, customer service, or healthcare environment is an advantage.**
- Excellent communication skills in **English; Arabic is a plus.**
- Good computer skills and familiarity with CRM systems.
- Ability to work under pressure and handle multiple tasks.
- Professional, patient-focused, and customer-oriented attitude.
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