Customer Care Specialist (Call Center)
Skills
About This Role
Abu Dhabi, Ras Al Khaimah
Contract: 2 year and renewable
Experience
1-4 years
Education
Minimum high school
Language: Hindi and Urdu
Age: 30 years max
Required to work 6 days a week
Role Purpose
To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures
These are the main responsibilities of this role
Responsibilities
- Handle inbound & outbound calls according to procedures, guidelines, and
- schedules set by organization , call center.
- Proactively offer customer to register IVR and SMS service according to
- procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices, and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name, address, and reactions of prospects
- contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format,
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as
- existing BANK customers.
- Meet or exceed the daily, weekly, and monthly sales targets set by the
- Management.
- Proactively cross seel and up sell the various bank products to customers or
- caller that qualify
- Escalate hazard /potential risk immediately, via the proper channels
- Adherance to all BANK policies.
Job Conditions
- Required to work on shifts
- Required to work 6 days a week
- Required to do overtime when necessary
- Required to perform additional tasks when necessary
- Specialist Skills / Technical Knowledge Required For This Role
- Strong communication skills
- Ability to interact with customers of all levels
- Ability to perform basic mathematical computation
- Good working knowledge of Microsoft Office
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