Call Center Executive- Sales

Job Description

Key Responsibilities

• Self-motivated and target-driven Manage a high volume of incoming and outgoing calls, providing accurate information and resolving issues efficiently.
• Deliver exceptional service to patients and healthcare providers, ensuring a positive experience during every interaction.
• Identify customer needs, clarify information, investigate every issue, and provide solutions and/or alternatives.
• Capitalize on opportunities to upsell products when appropriate.
• Address inquiries and complaints promptly, escalating issues to the supervisor when necessary.
• Accurately document patient interactions and update relevant information in the database.
• Record all call details in our call center database in a clear and understandable manner.
• Stay informed about healthcare services and products to provide accurate information to callers.
• Work closely with team members and other departments to ensure seamless communication and service delivery.
• Maintain punctuality and adherence to scheduled shifts and breaks.
• Customer-oriented approach and ability to adapt to different personality types.
• Proficiency in multitasking, setting priorities, and efficient time management.
• Actively seek out and engage with potential customers.
• Present, promote, and sell services using solid sales techniques.
• Build and maintain strong client relationships.
• Achieve agreed-upon sales targets and outcomes,.
• Prepare and deliver appropriate presentations on products/services.
• Provide accurate feedback and after-sales support.
• Collaborate with team members to improve marketing and sales strategies.
• Stay up-to-date with market trends and competitor activity.

Requirements

• Must have own visa (freelance/spouse/etc.)
• Prior experience in sales (healthcare, aesthetics, or services preferred)
• Excellent communication and negotiation skills
• ·At least 1 year of experience in a call center, conflict resolution, customer sales, or customer support role – or equivalent experience or training
• Previous experience with CRM platforms.

Job Type: Full-time

Application Question(s)

• Do you have your Own Visa..?

Experience

• Sales: 1 year (Required)
• Customer service: 1 year (Required)

Language

• Arabic (Required)