Customer Care Specialist (Call Center)
Handle inbound and outbound calls, provide customer service, meet sales targets, and possess strong communication skills and product knowledge.
Skills
About This Role
Overview
To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures
These are the main responsibilities of this role
Responsibilities
Handle inbound & outbound calls according to procedures, guidelines, and
schedules set by organization , call center.
Proactively offer customer to register IVR and SMS service according to
procedures and guidelines
Escalate customer queries and complaints as necessary.
Follows up with customer via telephone or email following initial sales contact
Explain products or services and prices, and answer all the customers questions.
Polite and courteous when dealing with customers all the time.
Obtain customer information such as name, address, and reactions of prospects
contacted enter orders into computers.
Keep accurate data on all tasks performed as per defined format,
Keep customer documents secured and filed accordingly
Initiate outbound calls to NTB (New to Bank) prospect customers as well as
existing BANK customers.
Meet or exceed the daily, weekly, and monthly sales targets set by the
Management.
Proactively cross seel and up sell the various bank products to customers or
caller that qualify
Escalate hazard /potential risk immediately, via the proper channels
Adherance to all BANK policies.
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