Call Center Agent Cum Receptionist
Role Overview
FertiClinic Fertilization Centre LLC OPC seeks a professional, friendly, and experienced Call Center Agent Cum Receptionist for its healthcare team.
The role calls for a patient-oriented approach and prior experience in a hospital, medical center, or healthcare facility.
Key Skills for This Role
Full Job Posting
Role overview
FertiClinic Fertilization Centre LLC OPC seeks a professional, friendly, and experienced Call Center Agent Cum Receptionist for its healthcare team.
The role calls for a patient-oriented approach and prior experience in a hospital, medical center, or healthcare facility.
Key responsibilities
- Handle incoming and outgoing calls professionally and efficiently.
- Welcome patients and visitors and provide excellent customer service.
- Schedule, confirm, and coordinate patient appointments.
- Respond to patient inquiries about services, consultations, and procedures.
- Coordinate with physicians, nurses, and other departments to support smooth patient flow.
- Conduct patient follow-ups and appointment reminders.
- Maintain accurate patient information and records while ensuring confidentiality.
- Manage patient complaints and concerns professionally.
- Support patient engagement, satisfaction, and retention.
Qualifications and requirements
- Bachelor's degree or diploma in Business Administration, Healthcare Administration, or a related field.
- At least 2 years of experience in reception, call center, or patient services.
- Hospital, medical center, or fertility clinic experience is an advantage.
- Excellent communication, interpersonal, and multitasking skills.
- Proficiency in MS Office and appointment management systems.
- Strong organizational skills and a professional attitude.
- Ability to work efficiently in a fast-paced healthcare environment.
Work location
- Work location is in person.
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