Call Center Agent
Skills
About This Role
Key Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests.
- Interact with customers over various communication mediums including phone, email, social media channels (Instagram, Facebook), and WhatsApp.
- Provide accurate information regarding services, promotions, and available appointments.
- Schedule and confirm client appointments efficiently to maximize branch availability.
- Follow up with clients to ensure satisfaction and handle any concerns or complaints professionally.
- Assist in resolving client issues and ensuring a smooth and pleasant customer experience.
- Keep detailed records of customer interactions and transactions using our CRM system.
- Coordinate with operational team members to ensure seamless service delivery.
- Maintain a positive and professional attitude when dealing with customers.
- Achieve performance targets, including client conversion rates, customer retention, and service quality.
Employment Type
Full-Time UAE labor contract (48 hours / week)
Job Location
Call Center Agents can be based in Dubai or Abu Dhabi
Key Benefits
- A competitive salary, visa sponsorship, health insurance and annual flight home allowance
- Eligibility to participate in a Performance-based commission structure
- Free treatments at Furless Permanent
- Opportunities for career growth and development
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