Call Center Representative
Skills
About This Role
Overview
The Call Center Representative is responsible for handling inbound and outbound calls, responding to customer inquiries, resolving complaints, and providing accurate information regarding company services.
The role requires excellent communication skills, customer service abilities, and professionalism in handling customer interactions efficiently.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional manner.
- Make outbound calls for follow-ups, customer support, and service coordination.
- Provide accurate information regarding company services, policies, and procedures.
- Handle customer complaints and resolve issues efficiently or escalate when necessary.
- Record customer interactions, inquiries, and feedback in the system.
- Coordinate with different departments to ensure customer concerns are addressed properly.
- Maintain high levels of customer satisfaction and service quality.
- Follow communication scripts, company guidelines, and operational procedures.
- Assist customers with requests, appointments, and service-related concerns.
- Monitor and update customer records and account information.
- Meet daily and monthly performance targets and KPIs.
- Ensure confidentiality of customer information and company data.
Requirements and Qualifications
- Bachelor’s Degree in Business Administration, Communication, or related field.
- Minimum 1–2 years of experience in customer service, call center operations, or related field.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Ability to handle difficult customers professionally.
- Proficient in Microsoft Office applications and CRM systems.
- Good organizational and multitasking skills.
- Ability to work under pressure and in shifting schedules.
- UAE experience is an advantage.
Job Type: Full-time
Pay: Up to AED3,500.00 per month
Experience
- Call Center: 1 year (Required)
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