Call Center Agent

Job Overview

Patient Communication & Appointment Handling

• Answer incoming patient calls professionally and efficiently.
• Schedule, reschedule, and confirm patient appointments.
• Conduct appointment reminder calls to reduce no-shows.
• Provide information about clinic services, doctor availability, and operating hours.
• Escalate patient complaints or concerns to supervisors when necessary.

System & Patient Data Management

• Accurately update patient records in the clinic management system.
• Document call outcomes, cancellations, and feedback.
• Maintain strict confidentiality of patient information.

Insurance & Coordination Support

• Coordinate with the insurance department regarding patient eligibility and approvals.
• Collect patient insurance information prior to appointments.
• Direct billing or coverage inquiries to the appropriate department.

Interdepartmental Coordination

• Communicate with reception teams, nurses, and doctors regarding appointment schedules.
• Notify relevant departments regarding cancellations or patient delays.
• Support branch operations during busy clinic hours.

Education

• High School Diploma or equivalent (required)
• Bachelor’s degree is an advantage

Experience

• Minimum **2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative**
• Experience in **healthcare or dental facilities is preferred**

Skills

• **Fluent in Arabic and English (required)**
• Strong communication and listening skills
• Experience using patient management systems or EMR
• Good telephone handling skills
• Knowledge of **Dok32 system** is an advantage

Preferred Skills

• Experience working in a **dental or medical facility**
• Ability to handle multiple tasks in a fast-paced environment
• Strong organization and time management skills
• Compassionate and patient-focused communication style
• ***Why Join Us?***
• At **Dr.
• Firas Dental & Orthodontic Center**, we are committed to delivering **high-quality dental care and exceptional patient service**.
• Our team values professionalism, teamwork, and continuous improvement in delivering outstanding healthcare experiences.

Job Type: Full-time

• Ability to commute/relocate:
• Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)