Call Center Agent
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Key skills for this role
About the Role
We are looking for a dedicated and customer-focused Arabic-Speaking Call Center Agent to join our healthcare team.
Key Skills for This Role
Full Job Posting
Overview
We are looking for a dedicated and customer-focused **Arabic-Speaking Call Center Agent** to join our healthcare team.
Requirements
- Fluent in **Arabic and English** (spoken and written)
- Minimum **2 years of experience** in a **hospital, clinic, or home healthcare** setting
- Excellent communication and customer service skills
- Experience in handling patient inquiries, appointment scheduling, and call coordination
- Knowledge of healthcare terminology and medical appointment systems is an advantage
- Proficient in Microsoft Office and basic computer applications
- Ability to work under pressure and in a fast-paced environment
Key Responsibilities
- Answer inbound calls and respond to patient inquiries professionally
- Schedule, confirm, and coordinate patient appointments
- Provide accurate information regarding healthcare services
- Maintain patient confidentiality and ensure excellent customer service
- Coordinate with medical and administrative teams to ensure smooth operations
Location:** Abu Dhabi, UAE
If you meet the above qualifications and are passionate about delivering exceptional patient care, we encourage you to apply.
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