Café Area Manager

Job Summary

Key Responsibilitiesoperations Management

• Act as the Operations In Charge for the café, overseeing all day-to-day operational activities.
• Ensure smooth and efficient operations while maintaining company standards and procedures.
• Monitor service quality, cleanliness, food safety, product consistency, and customer experience.
• Conduct regular operational audits and implement corrective actions where necessary.
• Ensure compliance with company policies, municipality regulations, food safety requirements, and health & safety standards.

Team Leadership & People Management

• Lead, coach, and develop Outlet, Supervisors, and café staff.
• Conduct regular performance reviews and provide ongoing training and development.
• Ensure proper manpower planning, scheduling, and workforce productivity.
• Foster a positive, accountable, and performance-driven work environment.

Financial & Business Performance

• Monitor sales performance, labor costs, food costs, and operational expenses.
• Analyze business reports and implement action plans to improve profitability.
• Drive revenue growth through operational excellence and customer engagement initiatives.
• Ensure achievement of company KPIs, budgets, and performance targets.

Inventory & Cost Control

• Oversee inventory management, stock control, ordering processes, and supplier coordination.
• Minimize wastage and ensure efficient utilization of resources.
• Monitor purchasing activities and maintain cost-control measures.

Customer Experience

• Ensure delivery of exceptional customer service standards.
• Handle and resolve escalated customer concerns effectively and professionally.
• Monitor customer feedback and implement service improvement initiatives.

Business Development & Projects

• Support marketing campaigns, promotional activities, and business growth initiatives.
• Lead operational improvement projects and implementation of new procedures.
• Support new café openings, renovations, and operational transitions when required.

Requirements

• Bachelor's Degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of experience in café, restaurant, or hospitality operations.
• Minimum 2 years of experience in an Area Manager, Operations In Charge, Restaurant Manager, or similar leadership role.
• Strong understanding of café operations, food safety, inventory management, labor planning, and cost control.
• Proven leadership, coaching, and team development experience.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and POS/reporting systems.
• Valid UAE driving license is an advantage.

Key Competencies

• Operational Leadership

• Cost Control & Profitability

• Inventory Management

• Problem Solving & Decision Making

• Performance Management

Salary