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Business Systems Support Analyst

GreenSquareAccord
Birmingham, GBR
Full-time
Onsite
£41,800 per annum
Discovered Today
IT and business systems supportTroubleshooting and incident resolutionBusiness applications and software releasesITIL Foundation V4 or equivalent knowledgeMicrosoft 365Cloud applications

Full Job Posting

Role overview

Support and maintain the business applications used across GreenSquareAccord.

Work in the Digital Services team with colleagues, technical teams, and external suppliers to keep systems reliable, secure, and effective.

Support system upgrades, integrations, and digital improvements.

Responsibilities

  • Provide technical support and troubleshoot business application issues.
  • Resolve incidents with Service Desk, infrastructure, and cyber security teams.
  • Coordinate upgrades, releases, testing, and deployments.
  • Support integrations and data flows; maintain system documentation, procedures, and configuration records.
  • Deliver user training and guidance; coordinate user acceptance testing and support test environments.
  • Monitor performance, work with suppliers to improve service, and identify process and cost improvements.

Requirements

  • Experience in IT or business systems support and in a support role.
  • ITIL Foundation V4 certification or equivalent knowledge.
  • Experience supporting business applications, upgrades, and software releases.
  • Good knowledge of Microsoft 365, cloud applications, and SQL querying; understanding of databases, APIs, and integrations.
  • Experience with testing and user acceptance testing; strong documentation and stakeholder engagement skills.
  • Power BI, SSRS, Microsoft Azure, SSIS, or housing management, CRM, HR, and finance systems experience is advantageous.

Candidate skills

  • Strong problem-solving, organisational, and communication skills.
  • Manage competing priorities and support colleagues with varying levels of technical knowledge.

Salary

  • Salary is £41,800 per annum.

Contract and hours

  • Permanent contract with 37 hours per week.

Workplace

  • Hybrid working; location is Brindleyplace, Birmingham.

Benefits

  • Annual leave plus bank holidays, defined contribution pension, Employee Assistance Programme, and flexible working opportunities.

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