Business Systems Support Analyst

Role overview

Location and working arrangement

• Based at Brindleyplace, Birmingham, with hybrid working.

Hours

• 37 hours per week.

Salary

• Salary is £41,800 per annum.

What you’ll do

• Troubleshoot business application issues and resolve incidents with Service Desk, infrastructure, and cybersecurity teams.
• Coordinate system upgrades, releases, testing, and deployments, including user acceptance testing and test environments.
• Support application integrations and data flows; maintain documentation, procedures, and configuration records.
• Deliver user training and guidance, monitor system performance, and identify improvement opportunities.
• Work with suppliers to resolve issues, improve service delivery, streamline processes, and reduce costs.

What you’ll bring

• Experience in IT or business systems support, including support of business applications, upgrades, and releases.
• ITIL Foundation V4 certification or equivalent knowledge.
• Good knowledge of Microsoft 365, cloud applications, and SQL querying; understanding of databases, APIs, and system integrations.
• Experience with testing and user acceptance testing.
• Strong documentation, stakeholder engagement, problem-solving, organizational, and communication skills.
• Experience in housing, the public sector, or similar is ideal.

Advantageous experience

• Experience with Power BI, SSRS, Microsoft Azure, SSIS, or housing management, CRM, HR, or finance systems is advantageous.

Benefits and flexibility

• Benefits include annual leave plus bank holidays, a defined contribution pension, an employee assistance programme, and flexible working opportunities.