Business System Analyst

About This Role

The Business System Analyst will design and enable data-driven business systems, analytics, and AI-powered solutions to support the Real Estate Operating Model and informed enterprise decision-making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.

Key Roles & Responsibilities

Business Systems Analysis & Requirements Management

• Lead end-to-end business and systems analysis, translating business needs into BRDs, Functional Specifications, System Requirement Documents, and RTMs.
• Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
• Ensure full traceability from business objectives, processes, systems, data, analytics and Insights.
• Apply gap and impact analysis across processes, systems, data, and organizational capabilities.

ERP, Data & Enterprise Systems Enablement

• Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
• Perform full-cycle ERP business analysis: requirements gathering, data mapping, integration specifications, and UAT support.
• Define system integration requirements, API flows, and technology stack dependencies.
• Act as the primary liaison between business users, system integrators, and technical teams.

Business Intelligence, Data & Analytics

• Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
• Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
• Translate complex datasets into actionable insights and executive-level reports.
• Collaborate with BI teams on Power BI / Tableau solutions.
• Support ERP and digital transformation initiatives, including systems such as Yardi, SAP, or equivalent platforms.

AI, Automation & Digital Enablement

• Identify and define AI-enabled and automation opportunities within real estate and enterprise processes.
• Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
• Support RPA and intelligent automation initiatives, including Process Discovery Documents (PDDs), functional specifications, and UAT.
• Ensure responsible AI usage, data governance, and regulatory compliance.

Operation Model & Process Design

• Support the design and enhancement of the Real Estate Operating Model across leasing, property management, asset management, FM, and finance.
• Develop AS-IS / TO-BE process maps aligned with APQC Process Classification Framework (PCF).
• Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
• Ensure clear process ownership, accountability (RACI), and system alignment across business units.

Enterprise Architecture & Alignment

• Align business systems, analytics, and digital solutions with enterprise architecture standards.
• Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
• Contribute to capability mapping, Target Operating Models (TOM), and transformation roadmaps.
• Ensure consistency with enterprise integration, data, and application standards.

Performance Excellence, Governance & Continuous Improvement

• Apply data-driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
• Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
• Monitor post-implementation performance and ensure measurable outcomes.
• Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
• Promote a culture of continuous improvement and intelligent automation.

Required Skills & Experience

• Business Systems Analysis & Requirements Management
• ERP / Enterprise Platforms (Yardi, SAP, Odoo or similar)
• BI & Analytics (Power BI, Tableau – preferred)
• Process Modeling (BPMN, APQC)
• AI & Intelligent Automation (business-focused)
• Enterprise Architecture alignment (TOGAF, ArchiMate)
• Project Management
• Jira & Confluence

Qualifications and Certifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems, Real Estate, or related discipline.

Mandatory / Preferred Certifications:

• IIBA (CBAP / CCBA) – Mandatory
• Six Sigma (Green Belt minimum; Black Belt preferred) – Mandatory
• TOGAF (Foundation minimum) – Mandatory
• ArchiMate – Mandatory
• PMP / PMI-PBA / PRINCE2 – Mandatory
• EFQM Assessor – Preferred

Work Experience

• Minimum of 6 years of experience of experience in Business Systems Analysis, ERP / Digital Transformation projects, Data-driven and process-led initiatives

Language Skills

• Proficiency in English and Knowledge of Arabic would be an advantage.