Business Support Partner GEM

N/A

About The Role

Your Responsibilities Will Include

• Serve as the primary contact for country Sales and Marketing teams, external customers, local HCP/HCO/PCO organizations, preferred vendors and conference organizers by providing information, answering questions and directing stakeholders to appropriate resources.
• Lead Internal Request Form (IRF) management for local HCP events and activities based on documented internal requests while ensuring proactive communication and partnership with all stakeholders throughout the process.
• Support cross-country and cross-divisional IRF activities, as needed.
• Lead the organization and logistical coordination of local HCP events, internal trainings and meetings in partnership with Sales and Marketing teams and, when applicable, collaborate with EMEA and global teams.
• Manage Purchase Requisitions (PRs) and Purchase Orders (POs), including vendor setup requests, payment terms, quotations, budget coordination and third-party interactions in collaboration with the Business Support Central Services team.
• Support invoice processing, payment follow-up and invoice status tracking and may assist Financial Planning and Analysis (FP&A) teams with operating expense tracking and budget monitoring.
• Provide administrative support to the business, including maintaining internal files, preparing reports, letters and spreadsheets and coordinating logistics, contracts, schedules and communications related to meetings and events.
• May serve as a subject matter expert within the Business Support function by providing guidance and strategic support to GEM and EMEA teams.
• Ensure awareness of and compliance with applicable standard operating procedures, quality standards and regulatory requirements.
• Provide administrative support during internal and external audits related to HCP interactions, meetings and events.
• Collaborate with other Business Support team members on internal meetings and events in accordance with country-specific regulations and requirements.
• Support new service requests and participate in EMEA and regional projects and assignments aligned with Business Support leadership priorities.
• Travel as needed to support local and international events, GEM meetings and conferences in collaboration with Business Support team members and in accordance with Boston Scientific meeting guidelines.
• Handle confidential information with discretion and ensure information is shared appropriately with internal and external stakeholders.
• Demonstrate a strong commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all documented quality processes and procedures.

Required qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years' experience in administrative support, business operations, event coordination or a related field.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Experience supporting meetings, congresses, trainings or customer-facing events.
• Experience managing purchase orders, invoices and vendor coordination.
• Strong communication and stakeholder management skills with the ability to interact effectively across functions and cultures.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Ability to work independently with limited supervision while exercising sound judgment and discretion.
• Fluency in English required.

Preferred Qualifications

• Experience working within the medical device, healthcare or highly regulated industry.
• Experience supporting international or regional teams across multiple countries.
• Familiarity with HCP compliance processes, event management systems and internal approval workflows.
• Experience collaborating with finance, procurement or shared services teams.
• Additional language skills are preferred.

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