Business Support Manager

ENPI Group

Business Support Manager

Commercial Process Governance

• Ensure all quotations and commercial offers comply with company policies, including pricing guidelines, validity periods, and contractual clauses.
• Support the implementation and enforcement of commercial standards across all divisions and markets.
• Monitor adherence to approval matrices and escalation procedures

Pricing & Quotation Control

• Coordinate the preparation and validation of quotations across divisions.
• Ensure accuracy, completeness, and consistency of all commercial proposals before submission to customers.
• Track quotation timelines and improve turnaround efficiency

ERP & Data Integrity

• Ensure proper use of ERP systems in all commercial activities.
• Monitor data accuracy, including pricing, validity dates, and customer information.
• Flag deviations and ensure corrective actions are implemented

Cross-Division Coordination

• Act as the central point of coordination between sales teams, plants, and support functions.
• Align inputs across divisions to ensure consistency in pricing, availability, and commercial terms.
• Support resolution of operational and commercial bottleneck

Reporting & Performance Tracking

• Consolidate and maintain sales pipeline reports across all divisions.
• Track key commercial indicators (pricing, margins, order status, etc).
• Support management with timely and accurate reporting for decision-making.

Key Performance Indicators (KPIs)

• 100% compliance of quotations with commercial policies.
• Zero use of expired quotations without proper approval.
• Accuracy and completeness of ERP commercial data.
• Turnaround time for quotation preparation and validation.
• Timely and accurate delivery of commercial reports.
• Reduction in pricing inconsistencies and commercial deviations.

Key Competencies

• Strong organizational and coordination skills.
• Ability to work cross-functionally and manage multiple stakeholders.
• High level of rigor and discipline in process execution.
• Problem-solving mindset with a proactive approach.
• Strong communication and interpersonal skills

Strategic Impact

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Engineering, or related field.
• 5–8 years of experience in sales operations, commercial support, or business coordination roles.
• Strong understanding of commercial processes, pricing structures, and contract management.
• Experience working with ERP systems (SAP or equivalent preferred).
• High level of attention to detail and analytical capability.