Business Process Consultant

Job Title

Location:** UAE (On-site And Hybrid)

About The Role

Key Responsibilities1. Process Assessment & Gap Analysis

• Conduct detailed review of existing processes across:
• Medical underwriting & operations
• Motor insurance operations
• Sales & distribution workflows
• Perform **AS-IS process mapping**
• Identify inefficiencies, bottlenecks, and control gaps
• Benchmark current processes against industry best practices

2. Process Design & Optimization

• Develop **TO-BE process frameworks**
• Standardize workflows across departments
• Design and document **SOPs, policies, and procedures**
• Introduce process automation opportunities where applicable

3. Compliance & Governance

• Ensure alignment with:
• UAE Central Bank regulations
• Insurance authority guidelines
• Internal governance standards
• Strengthen controls, reporting structures, and approval workflows

4. Performance Management Framework

• Define and implement **KPIs and SLAs** across functions
• Establish monitoring dashboards and reporting mechanisms
• Align operational metrics with business targets

5. Implementation & Change Management

• Support implementation of redesigned processes
• Work closely with department heads and leadership
• Conduct training sessions for teams on new processes
• Drive adoption and ensure smooth transition

6. Stakeholder Engagement

• Collaborate with senior leadership (CEO, Operations, Sales, Compliance)
• Provide periodic updates and strategic recommendations
• Present findings, reports, and transformation roadmap

Deliverables

• AS-IS and TO-BE process maps
• Gap analysis report
• SOP manual and policy documentation
• KPI & governance framework
• Implementation roadmap with timelines
• Final transformation report

Required Qualifications & Experience

• 8+ years of experience in:
• Business process consulting / transformation
• Insurance operations (mandatory)
• Strong experience in **UAE/GCC insurance market**
• Proven track record in **process re-engineering / BPR projects**
• Familiarity with:
• Medical & Motor insurance operations
• Underwriting and claims processes
• Knowledge of **UAE regulatory frameworks (CBUAE preferred)**

Preferred Profile

• Background in consulting firms (Big 4 or boutique consulting firms)
• Experience working with insurance brokers or insurers
• Strong analytical, documentation, and stakeholder management skills
• Ability to work independently and drive projects end-to-end

Engagement Model

• Project-based / retainer-based engagement
• Open to:
• Independent consultants
• Consulting firms
• Subject matter experts
• Pay: AED15,000.00 - AED30,000.00 per month