Business Process Consultant

About This Role

Job Title:

Business Process Consultant – Insurance Operations (Contract / Project-Based)

Location: UAE (On-site / Hybrid)

Engagement Type: Consultant / Project-Based (3–6 months, extendable)

About the Role

We are seeking an experienced Business Process Consultant to assess, redesign, and optimize our end-to-end insurance operations across Medical, Motor, and General Insurance verticals.

The consultant will be responsible for identifying operational gaps, improving efficiency, ensuring regulatory compliance, and implementing scalable process frameworks aligned with business growth objectives.

Key Responsibilities1. Process Assessment & Gap Analysis

• Conduct detailed review of existing processes across:
• Medical underwriting & operations
• Motor insurance operations
• Sales & distribution workflows
• Perform AS-IS process mapping
• Identify inefficiencies, bottlenecks, and control gaps
• Benchmark current processes against industry best practices

2. Process Design & Optimization

• Develop TO-BE process frameworks
• Standardize workflows across departments
• Design and document SOPs, policies, and procedures
• Introduce process automation opportunities where applicable

3. Compliance & Governance

• Ensure alignment with:
• UAE Central Bank regulations
• Insurance authority guidelines
• Internal governance standards
• Strengthen controls, reporting structures, and approval workflows

4. Performance Management Framework

• Define and implement KPIs and SLAs across functions
• Establish monitoring dashboards and reporting mechanisms
• Align operational metrics with business targets

5. Implementation & Change Management

• Support implementation of redesigned processes
• Work closely with department heads and leadership
• Conduct training sessions for teams on new processes
• Drive adoption and ensure smooth transition

6. Stakeholder Engagement

• Collaborate with senior leadership (CEO, Operations, Sales, Compliance)
• Provide periodic updates and strategic recommendations
• Present findings, reports, and transformation roadmap

Deliverables

• AS-IS and TO-BE process maps
• Gap analysis report
• SOP manual and policy documentation
• KPI & governance framework
• Implementation roadmap with timelines
• Final transformation report

Required Qualifications & Experience

• 8+ years of experience in:
• Business process consulting / transformation
• Insurance operations (mandatory)
• Strong experience in UAE/GCC insurance market
• Proven track record in process re-engineering / BPR projects
• Familiarity with:
• Medical & Motor insurance operations
• Underwriting and claims processes
• Knowledge of UAE regulatory frameworks (CBUAE preferred)

Preferred Profile

• Background in consulting firms (Big 4 or boutique consulting firms)
• Experience working with insurance brokers or insurers
• Strong analytical, documentation, and stakeholder management skills
• Ability to work independently and drive projects end-to-end

Engagement Model

• Project-based / retainer-based engagement
• Open to:
• Independent consultants
• Consulting firms
• Subject matter experts

Pay: AED15,000.00 - AED30,000.00 per month

Work Location: In person