Business Process Analyst

The Opportunity

What You'll Be Doing

• Develop and maintain project documentation and support materials covering scope, objectives and outcomes.
• Facilitate workshops to gather requirements, map processes and identify risks, assumptions and dependencies.
• Support the evaluation, implementation and improvement of Jira and PMO tooling.
• Develop templates, standards, guidance materials and governance documentation.
• Design and maintain stage gate frameworks, evidence management and assurance activities.
• Improve change control, risk, dependency and project control processes.
• Create project controls, management information, dashboards, reporting packs and performance metrics.
• Translate operational challenges into problem statements, options and recommendations.
• Maintain project information with consistency, traceability and version control.
• Clarify requirements with delivery teams and maintain business objectives throughout the lifecycle.
• Support structured ways of working and identify continuous improvement opportunities.
• Support the Programme Manager and Solutions and Optimisation team on additional projects.

What We're Looking For

• Experience as a Business Analyst, ideally in an operational or business-led environment.
• Experience designing project governance frameworks, stage gate processes and PMO controls.
• Strong ability to capture, structure and document requirements.
• Experience supporting Jira, PPM or workflow management tools.
• Knowledge of change control, risk, dependency management, reporting and assurance.
• Ability to create governance reporting, dashboards, KPIs and management information.
• Understanding of audit, assurance and evidence management requirements.
• Proficiency in process mapping standards and modern techniques.
• Confidence facilitating workshops and engaging stakeholders at all levels.
• Excellent communication skills with the ability to challenge, influence and simplify complex information.
• A collaborative, organised and detail-oriented approach with the ability to manage competing priorities.
• Project management methodology or project framework experience is desirable but not essential.

Role Details

• Salary is up to £50,000 per annum plus bonus.

Working Hours

• Working hours are 37.5 hours per week, Monday to Friday, 9am to 5pm.

Benefits

• Benefits include an M&S discount, annual leave plus bank holidays and healthcare cash plan discounts.
• The role includes an annual bonus scheme, pension or defined contribution pension scheme and life assurance.
• Employees receive wellbeing support, training and development schemes and access to retail and restaurant discounts.
• A cycle to work scheme is available.

About Gist