Business Head / Head of Operations / Operations Manager – Short Term Rentals

Overview

Dubai

Full Time

Salary

Business Setup & Strategy

• Develop and execute the business plan for Artha Realty’s Short Term Rentals division.
• Identify market opportunities, target customer segments, and pricing strategies.
• Build a scalable operational framework for growth.
• Establish SOPs, policies, and service standards.

Operations Management

• Oversee daily operations of all managed units/properties.
• Manage onboarding of property owners and acquisition of inventory.
• Ensure smooth guest check-ins/check-outs, housekeeping, maintenance, and customer support.
• Monitor occupancy, ADR (Average Daily Rate), RevPAR (revenue per available room), guest satisfaction, and profitability.

Sales & Revenue Growth

• Drive bookings through multiple channels such as Airbnb, Booking.com, Expedia, direct bookings, and corporate tie-ups.
• Optimize pricing through dynamic revenue management tools.
• Build relationships with landlords, investors, and corporate clients.
• Increase portfolio size and revenue streams.

Compliance & Legal

• Ensure all operations comply with Dubai Tourism / DTCM / DET regulations and licensing requirements.
• Manage contracts, owner agreements, tenancy compliance, and guest policies.
• Coordinate with internal legal / finance teams where required.

Team Leadership

• Recruit, train, and manage operations staff, reservations team, housekeeping vendors, and maintenance partners.
• Build a high-performance culture with accountability and customer excellence.

Financial Management

• Own budgeting, forecasting, cost control, and profitability of the vertical.
• Prepare MIS reports and present business performance to management.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality, Real Estate, or related field.
• Minimum 5+ years of experience in Short Term Rentals / Holiday Homes / Hospitality Operations.
• Proven experience in launching or managing Airbnb / Holiday Homes businesses in Dubai/UAE.
• Strong understanding of DTCM / DET regulations and licensing.
• Demonstrated success in scaling operations and revenue growth.
• Strong leadership, commercial acumen, and operational expertise.
• Experience with PMS (Property Management System), channel managers, CRM, and revenue management tools preferred.
• Own car and license is a must

Key Skills

• Business Development
• Revenue Management
• Hospitality Operations
• Team Leadership

• Client Relationship Management

• Strategic Planning
• Problem Solving

• Process Creation & Execution

• KPIs to Track:
• Revenue
• Occupancy %
• ADR
• RevPAR

• New Units Added

• Guest Rating
• Profit Margin
• Direct Bookings %
• Owner Retention %

What We Offer

• Opportunity to lead and build a new business vertical from the ground up.
• Attractive salary + performance incentives.
• Leadership role with direct impact on company growth.
• Dynamic and entrepreneurial work environment.

Ideal Candidate Profile