Business Development officer - PL Sales.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

About This Role

Job Purpose

- To achieve monthly KPIs assigned

- To ensure that telesales activities are directed to meeting sales targets.

- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.

- To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.

- Generating revenue through Personal Banking Personal Loan Sales.

- Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.

Dimensions

- Analysis of leads received.

- Conversion of leads into “sale”

- Updating of all systems as per the call with the customer.

- Processing of the request or offer given to the customer.

- Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.

- Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.

- Maintain records of all approvals and requests and reports handled.

Key Result Areas

- Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.

- Acquire new Business through Cross sell to increase penetrations.

- Managing assigned Leads via CRM within the agreed TAT (Drop Offs).

- Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.

Knowledge Skills and Experience

- Strong analytical, logical skills

- Sound market knowledge and Personal Banking understanding.

- Sound technical skill set across diverse products.

- Diploma / Highschool, 1- 2 years of relevant work experience in Personal Banking in the functions of PMU/ Relationship Management/ Tele Sales/Services.