Business Development Manager - Facilities Management

Overview

Education And Technical Certifications

• Preferred: MBA or equivalent post-graduate qualification is an advantage. Engineering background is a plus.
• Minimum: Bachelor’s degree in Business Administration, Engineering, Facilities Management, or a related field.

Experience

• 10-15 years of experience in Business Development or Sales within the Facilities Management or related service industry. Proven track record of securing and managing large FM contracts, especially within the GCC region.

Knowledge And Skill

• Strong commercial and financial acumen. Excellent understanding of local market dynamics and regulatory frameworks.
• Exceptional communication, negotiation, and presentation skills.
• Fluency in English is required; Arabic is a plus.
• Proficiency in MS Office, CRM platforms, and proposal preparation tools.

Strategic

• Identify new opportunities, maintain a strong sales pipeline, and secure high-value FM contracts.
• Develop and execute business development strategies to achieve growth targets in the FM sector.
• Identify market trends, competitor activities, and potential clients in targeted sectors (e.g. real estate, healthcare, retail, education, oil & gas, government).
• Support the development of pricing strategies and commercial proposals aligned with market expectations and company objectives.
• Contribute to annual business planning and forecasting processes.

Operational

• Lead the preparation and submission of high-quality technical and commercial proposals, tenders, and bids.
• Manage the full business development lifecycle from lead generation to contract negotiation and handover to operations.
• Maintain a CRM system to track leads, opportunities, and client interactions.
• Monitor client satisfaction and ensure service delivery aligns with contractual obligations.

People Management

• Works with function managers to keep abreast of industry knowledge, trends and developments to encourage up to date and creative thinking.
• Collaborate with cross-functional teams (sales, marketing, operations, finance) to develop customized FM solutions.
• Provide mentoring and guidance to junior team members or business development executives where applicable.
• Lead presentations and client meetings with confidence and professionalism.

Product / Process Improvement

• Manages the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.
• Conducts competitor analysis to ensure good market positioning.
• Creates and develops a network of industry contacts
• Gather client feedback to support continuous improvement of FM offerings and processes.
• Recommend enhancements to service delivery models, leveraging innovation and best practices.
• Contribute to marketing and brand-building initiatives, including case studies, brochures, and digital presence.