Business Development Manager

Role purpose

Market expansion and relationships

• Research markets, government priorities, demand, competition, and entry opportunities; develop market-entry strategies and expansion plans.
• Build and manage a qualified international opportunity pipeline and identify new contracts, service locations, and service offerings.
• Develop relationships with government authorities, ministries, embassies, consulates, diplomatic missions, and public-sector stakeholders.
• Identify decision-makers, lead meetings and presentations, and develop long-term relationships supporting repeat business and expansion.

Tenders, proposals, and partnerships

• Identify tenders, RFPs, EOIs, and procurement opportunities; assess requirements, eligibility, viability, delivery expectations, and deadlines.
• Coordinate proposals and supporting materials with Operations, Finance, Legal, Technology, and other teams; manage submissions through award.
• Develop strategic partnerships and commercial models; support negotiations and ensure alignment with governance, regulatory, and operational requirements.

Planning, reporting, and handover

• Prepare market assessments, opportunity briefs, financial assumptions, business cases, forecasts, and recommendations for leadership.
• Maintain CRM pipeline data and report on opportunity stages, contract value, success probability, deadlines, forecasts, and market progress.
• Monitor competitors and procurement announcements; use market intelligence and performance data to refine priorities and improve conversion.
• Validate proposed services and coordinate awarded-contract handovers, documenting client commitments, scope, timelines, terms, and implementation needs.

Qualifications and experience

• Business Services or Government Services Outsourcing experience is mandatory.
• Approximately 7–10 years in business development, international expansion, strategic partnerships, government contracting, corporate development, or a related commercial function.
• Experience developing opportunities across multiple international markets and exposure to tenders, RFPs, proposals, negotiations, and complex sales cycles.
• Bachelor’s degree in Business Administration, International Business, Economics, Finance, International Relations, or a related discipline.
• Excellent written and verbal English communication skills; Arabic is advantageous.
• Government or public-sector stakeholder engagement is strongly preferred; regulated service-delivery experience is highly advantageous.
• Postgraduate qualification or relevant professional certification is advantageous; international travel is required as needed.

Technical and commercial skills

• International business development, market-entry planning, market research, competitor analysis, and opportunity qualification.
• Government stakeholder engagement, tender identification, RFP management, proposal development, negotiation, and partnership development.
• Business-case development, commercial forecasting, CRM and pipeline management, and procurement and commercial-risk understanding.
• Microsoft Excel, PowerPoint, executive presentations, and stakeholder reporting.

Deliverables and performance measures

Candidate profile