Business Analyst

About the role

Job description and responsibilities

• Investigate, analyse, and articulate business and user problems, identify opportunities, and provide recommendations.
• Collaborate with stakeholders and project teams to define success measures and support prioritisation aligned with policy and organisational goals.
• Define and document requirements using models and frameworks.
• Conduct business analysis across workstreams in multidisciplinary teams shaping digital services.
• Conduct business process analysis and re-engineering and produce accessible documentation for service improvements.
• Translate needs into user stories and measurable outcomes guiding design, development, testing, and adoption.
• Share knowledge and support continuous learning through active engagement in the Business Analyst community.
• Collaborate with service owners, product managers, delivery leads, user-centred design colleagues, and technical specialists.

Location and working pattern

• Locations listed are Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, and Manchester.
• The working pattern may be flexible, full-time, or part-time.

Salary

• Salary range is £44,913–£53,230; London range is £48,913–£53,230 and national range is £44,913–£49,230, including allowance.
• The salary offered will be determined by skills and capability assessed at interview.

About the organisation

Requirements

• Able to investigate, analyse, and articulate complex business and user problems and needs.
• Able to define and document requirements using models and frameworks to build shared understanding and inform decisions.
• Able to conduct business process analysis and re-engineering and produce clear, accessible documentation.
• Able to translate user and business needs into actionable user stories and measurable outcomes.
• Effective collaboration, facilitation, and communication skills with stakeholders.
• Able to work in multidisciplinary teams to shape digital service design and delivery.