Business Analyst (IT)

Role overview

Responsibilities

• Investigate operational requirements, identify problems and opportunities, and analyze stakeholder objectives and priorities.
• Capture and document business, system-interface, and non-functional requirements with stakeholders, following QRIT SGI guidelines and templates.
• Prepare automation and IT procurement business cases, identifying benefits, project NPV, and ROI.
• Work with the QRIT Account Management team and internal and external IT teams to shape solutions and document system interfaces.
• Select suitable ways to represent requirements and maintain traceability to source; model current and future processes, including with UML.
• Prepare test scenarios, data, and cases; conduct system and integration testing; manage defects with development teams.
• Support user acceptance testing, production data and configuration reviews, and stakeholder sign-off.
• Prepare change requests, conduct regression tests, support rollout and training, and provide post-go-live second-level support.
• Apply AI-assisted requirements analysis to greenfield and brownfield work using enterprise and project-specific knowledge.
• Support AI-assisted root-cause analysis of critical incidents and recurring defects by validating hypotheses against technical and historical evidence.

Essential qualifications

• At least 4 years of job-related experience is stated in the introduction; the essential criteria also specify 5 years in software development and maintenance.
• Degree in Engineering, Computer Science, Mathematics, Sciences, Commerce, or another relevant major.
• Hands-on requirements analysis and documentation experience; understanding of SDLC and software quality assurance.
• Good analytical skills and managerial ability to delegate, set direction, manage workflow, mentor, coach, and develop teamwork.
• Practical understanding of AI-assisted SDLC and requirements-engineering workflows.
• Strong understanding of airline processes and systems, including crew rostering, tracking, training management, compliance, and crew operations platforms.

Preferred qualifications

• A degree or honours/master’s qualification in Engineering, Computer Science, or Business Administration is preferred.
• Eight or more years in software development and maintenance, including application design, production maintenance and support, or performance management, is preferred.
• Airline industry experience is an advantage; PRINCE2 or PMP certification is also an advantage.
• Knowledge of Pilot and Crew Training Management Systems and their integration with flight operations, safety management, crew compliance, licensing, qualification tracking, and applicable regulatory requirements is preferred.
• Excellent communication, presentation, and workshop facilitation skills are preferred.

Position details