Business Analyst (IT)
Role Overview
Support digital transformation and commercial airline teams through business analysis in a scaled agile delivery environment.
Collaborate with cross-functional teams to drive requirements engineering and efficient, customer-centric delivery.
Key Skills for This Role
Full Job Posting
About the Role
Support digital transformation and commercial airline teams through business analysis in a scaled agile delivery environment.
Collaborate with cross-functional teams to drive requirements engineering and efficient, customer-centric delivery.
Key Responsibilities
- Elicit, analyze, and document business requirements, user stories, and acceptance criteria.
- Engage commercial, IT, and external stakeholders and translate their needs into actionable requirements.
- Identify root causes and facilitate solutions using RCA and PFC techniques.
- Analyze current-state and future-state processes using BPMN and UML modeling.
- Collaborate on wireframes, mock-ups, and UI/UX designs.
- Participate in agile ceremonies and support product backlog refinement and prioritization.
- Define acceptance criteria, support UAT, and help ensure high-quality deliverables.
- Support change management, business roll-out, post-go-live support, and training.
- Contribute to continuous learning, experimentation, feedback, and improvement within the delivery pod.
Qualifications
- A bachelor’s degree in Engineering, Computer Science, Mathematics, Sciences, Commerce, or a relevant major with at least 5 years of job-related experience, or a high school, vocational, or diploma qualification with at least 6 years of job-related experience.
- Strong analytical, communication, facilitation, and stakeholder management skills.
- Ability to work effectively in multicultural teams.
- Hands-on experience with Scrum, Kanban, SAFe, or a similar agile delivery framework.
- Experience with requirements analysis, UML/BPMN process modeling, and backlog management tools including JIRA, Azure DevOps, Draw.io, or Visio.
Preferred Qualifications
- Business analysis certifications such as ECBA, CCBA, CBAP, IREB, or BCS are preferred.
- Agile certifications such as CSPO, CSM, SAFe Practitioner, or CPOA are preferred.
- Commercial acumen and knowledge of airline B2B digital solutions are preferred.
About Qatar Airways Group
Qatar Airways Group describes an international community spanning multiple businesses and emphasizes growth, innovation, and challenging work.
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