Business Analyst (Creatio)

Overview

Accountabilities

• Collaborate with stakeholders to gather, analyze, and document business, functional, and system requirements.
• Evaluate and model business processes, identifying opportunities for optimization and automation through the Creatio platform.
• Configure and customize Creatio applications using low-code and no-code tools to meet business objectives.
• Support projects throughout the entire lifecycle, including requirements analysis, solution design, testing, deployment, and post-implementation support.
• Create detailed user stories, acceptance criteria, process documentation, and test scenarios to ensure successful delivery.
• Work closely with developers, quality assurance specialists, and solution architects to align business needs with technical solutions.
• Facilitate user acceptance testing (UAT), collect feedback, and support end-user training initiatives.
• Maintain accurate system documentation, process guides, and knowledge base materials.
• Promote best practices related to no-code development, workflow automation, and effective use of the Creatio ecosystem.

Requirements

• Minimum 2 years of experience as a Business Analyst, ideally within CRM, BPM, or enterprise application environments.
• At least 1 year of hands-on experience working with the Creatio platform, including CRM or Studio solutions.
• Strong understanding of business process management concepts, BPMN methodologies, CRM principles, and workflow automation.
• Proven experience gathering requirements, conducting workshops, creating specifications, and managing stakeholder expectations.
• Familiarity with Agile and Scrum methodologies and participation in cross-functional project teams.
• Basic knowledge of low-code development principles and Creatio configuration capabilities.
• Excellent communication, collaboration, facilitation, and stakeholder management skills.
• Strong analytical thinking, problem-solving abilities, and attention to detail.
• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline.
• Additional advantages include Creatio certification, experience with integrations using REST APIs or OData, knowledge of PostgreSQL or MS SQL databases, data modeling expertise, and familiarity with reporting or data visualization tools such as Power BI or Tableau.

Benefits

• Flexible work arrangement with the option to work remotely or from the office.
• Fully remote onboarding process.
• Performance-based bonus programs available annually or quarterly, depending on role eligibility.
• Access to continuous learning opportunities through internal training resources, company libraries, and partner-led educational programs.
• Comprehensive health and life insurance coverage.
• Wellbeing initiatives, including access to professional psychological support.
• Mobile communication expense reimbursement.
• Opportunity to work on innovative CRM, BPM, and low-code transformation projects.
• Collaborative and supportive environment that encourages professional growth and knowledge sharing.

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