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indeed

Branch manager

Nahj consultant
Doha, QAT
fulltime
Mid-Senior
QAR 6,500/day
3 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Job Summary

The Branch Manager is responsible for the overall performance of the branch, ensuring smooth daily operations, high-quality service, strong team performance, and achieving sales targets.

The role focuses on maintaining brand standards, customer experience, and operational excellence.

Operations Management

  • Oversee daily branch operations (floor, kitchen, bar, delivery)
  • Ensure smooth workflow during peak and off-peak hours
  • Monitor order flow (dine-in, takeaway, Talabat, Snoonu, Beanz)
  • Ensure all systems are functioning (POS, equipment, utilities)

Team Management

  • Supervise and lead all staff (baristas, kitchen, cashiers, servers)
  • Schedule shifts based on business needs
  • Train staff on SOPs, service standards, and product knowledge
  • Monitor staff performance and provide feedback
  • Handle staff issues and coordinate with HR when required

Customer Experience

  • Ensure high-level service and customer satisfaction
  • Handle complaints professionally and resolve issues immediately
  • Maintain the overall atmosphere (cleanliness, music, AC, presentation)
  • Be present on the floor and lead by example

Quality Control

  • Ensure consistency in coffee, food, and presentation
  • Monitor preparation times and service speed
  • Enforce hygiene and food safety standards
  • Conduct regular quality checks

Sales & Performance

  • Monitor daily sales and performance reports
  • Achieve and exceed sales targets
  • Identify opportunities to increase revenue (upselling, promotions)
  • Reduce waste and control costs

Inventory & Stock

  • Oversee stock levels and coordinate with warehouse
  • Approve and monitor stock requests
  • Minimize waste and ensure proper storage

Compliance & Standards

  • Ensure all SOPs and company policies are followed
  • Maintain brand standards across all areas
  • Ensure safety regulations are met

Requirements

  • Experience in F&B or café management
  • Strong leadership and decision-making skills
  • Ability to manage a fast-paced environment
  • Knowledge of POS systems and operations

Skills

  • Leadership and team management
  • Problem-solving
  • Communication
  • Operational awareness
  • Time management

Job Type: Full-time

Pay: QAR6,500.00 per month

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