Branch manager
About This Role
Job Summary
The Branch Manager is responsible for the overall performance of the branch, ensuring smooth daily operations, high-quality service, strong team performance, and achieving sales targets. The role focuses on maintaining brand standards, customer experience, and operational excellence.
Key Responsibilities
Operations Management
- Oversee daily branch operations (floor, kitchen, bar, delivery)
- Ensure smooth workflow during peak and off-peak hours
- Monitor order flow (dine-in, takeaway, Talabat, Snoonu, Beanz)
- Ensure all systems are functioning (POS, equipment, utilities)
Team Management
- Supervise and lead all staff (baristas, kitchen, cashiers, servers)
- Schedule shifts based on business needs
- Train staff on SOPs, service standards, and product knowledge
- Monitor staff performance and provide feedback
- Handle staff issues and coordinate with HR when required
Customer Experience
- Ensure high-level service and customer satisfaction
- Handle complaints professionally and resolve issues immediately
- Maintain the overall atmosphere (cleanliness, music, AC, presentation)
- Be present on the floor and lead by example
Quality Control
- Ensure consistency in coffee, food, and presentation
- Monitor preparation times and service speed
- Enforce hygiene and food safety standards
- Conduct regular quality checks
Sales & Performance
- Monitor daily sales and performance reports
- Achieve and exceed sales targets
- Identify opportunities to increase revenue (upselling, promotions)
- Reduce waste and control costs
Inventory & Stock
- Oversee stock levels and coordinate with warehouse
- Approve and monitor stock requests
- Minimize waste and ensure proper storage
Compliance & Standards
- Ensure all SOPs and company policies are followed
- Maintain brand standards across all areas
- Ensure safety regulations are met
Requirements
- Experience in F&B or café management
- Strong leadership and decision-making skills
- Ability to manage a fast-paced environment
- Knowledge of POS systems and operations
Skills
- Leadership and team management
- Problem-solving
- Communication
- Operational awareness
- Time management
Job Type: Full-time
Pay: QAR6,500.00 per month
Work Location: In person
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