Banquet Captain

Role purpose

Service and guest experience

• Lead and supervise staff during meetings, conferences, weddings, and special events.
• Ensure events follow event orders, brand standards, and guest expectations.
• Anticipate guest needs, personalize service, and handle guest requests, concerns, and service recovery.
• Maintain professional service etiquette and appearance.

Operational execution

• Conduct pre-event briefings and coordinate with Culinary, Sales, Stewarding, and Event Management teams.
• Confirm function-room setup, including table arrangements, décor, audiovisual support, and service equipment.
• Supervise food-and-beverage service timing, presentation, quality, and temperature; monitor food safety, hygiene, and alcohol service standards.

Leadership and quality control

• Assign duties, manage staffing, coach and support associates, and assist in training new team members.
• Verify event orders, guest counts, menu selections, and timing; confirm consumption and charges for accurate billing.
• Maintain clean and organized equipment and storage areas; attend line-ups, meetings, and improvement initiatives.

Required qualifications

• Previous banquet or food-and-beverage supervisory experience; luxury hotel experience is preferred.
• Strong leadership, communication, and interpersonal skills, with attention to detail and ability to multitask in a fast-paced environment.
• Understanding of plated, buffet, cocktail, and family-style service, and working knowledge of food safety, hygiene, and beverage standards.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Preferred qualifications

• High school diploma or GED is listed as preferred.
• The posting lists less than one year of related work experience and no supervisory experience under preferred qualifications.

Benefits and development

• The employer advertises accommodation, flight tickets, transportation, meals, training and leadership development, global hotel member rates, dining and wellness discounts, and medical insurance.
• The employer also describes career development, internal growth opportunities, recognition, and HR support.

About the employer