AsstMgr-Front Office
Role Overview
Assists the Front Office Manager with front office administration and daily staff supervision.
Oversees bell/door staff, switchboard, guest services, and front desk functions.
Helps ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Key Skills for This Role
Full Job Posting
Role overview
Assists the Front Office Manager with front office administration and daily staff supervision.
Oversees bell/door staff, switchboard, guest services, and front desk functions.
Helps ensure efficient check-in and check-out, guest and employee satisfaction, and departmental financial performance.
Education and experience
- High school diploma or GED plus two years of experience in guest services, front desk, or a related professional area; alternatively, a related two-year degree with no work experience required.
- The degree alternative is a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
Team and front desk management
- Supervise and manage employees, oversee daily operations, and understand employee roles well enough to cover duties when needed.
- Build trust, respect, cooperation, and open working relationships; encourage employee recognition across shifts.
- Organize work, set goals, communicate front office objectives, and handle complaints, disputes, grievances, and conflicts.
Guest service and improvement
- Maintain service quality, standards, and customer expectations in day-to-day operations.
- Provide exceptional guest service, seek feedback, coach employees, and resolve guest problems and complaints.
- Review guest comments and satisfaction results and participate in corrective action plans and continuous improvement.
Policies and communication
- Implement customer recognition and service programs and ensure compliance with front office policies, standards, procedures, and credit policies.
- Share relevant information with supervisors, peers, subordinates, and front office staff, including information from convention meetings.
- Act for the Front Office Manager in their absence and participate in department meetings.
Work arrangement
- The position is full time and not remote; the role is based at the hotel's front office in Jeddah.
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