Asst Mgr-Reservations
Role Overview
Assists with reservation sales opportunities, manages and trains Reservations Sales staff, and supports revenue goals.
The role delivers service excellence, builds customer loyalty, and grows account share for the property.
Key Skills for This Role
Full Job Posting
Role overview
Assists with reservation sales opportunities, manages and trains Reservations Sales staff, and supports revenue goals.
The role delivers service excellence, builds customer loyalty, and grows account share for the property.
Workplace and schedule
- Full-time position at Le Méridien, Khaled Bin El Waleed Road, Medina, Saudi Arabia.
- The position is not remote.
Education and experience
- High school diploma or GED and 3 years of experience in sales and marketing, guest services, front desk, or a related professional area.
- Alternatively, a two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 1 year of relevant experience.
Revenue and reservations sales
- Identify reservation sales business, pursue property revenue goals, and understand market conditions and competitors.
- Close opportunities based on market and property needs; monitor same-day selling to maximize room revenue and control occupancy.
- Respond to reservation sales opportunities; negotiate and close business; prepare proposals, contracts, and customer correspondence.
- Monitor reservation order accuracy, track no-shows and process charges, manage wait lists, and prioritize follow-up.
- Use sales and administrative resources effectively; prepare work and maintenance orders; use the intranet for information.
Customer service and team support
- Manage and train Reservations Sales staff and provide work assignments.
- Upsell opportunities and achieve personal and team revenue goals.
- Deliver brand-aligned customer service, resolve guest complaints and disputes according to procedures, and support customer satisfaction and loyalty.
- Understand customer needs and recommend appropriate services before and during programs or events.
- Create contracts as required.
About Marriott and Le Méridien
Marriott states that it is an equal opportunity employer and values the diverse backgrounds and experiences of its associates.
Le Méridien describes its guest experience as authentic, chic, and memorable, with a focus on cultural connection and the destination.
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