Asst Housekeeping Manager

Overview

1. Operational Excellence & Quality Control

• Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
• Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with M venpick and Accor hygiene standards.
• Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.
• Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.

2. Team Leadership & Talent Development

• Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, promoting a positive "Yes I Can!" team culture.
• Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
• Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
• Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Saudi labor laws.

3. Inventory Management & Cost Control

• Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
• Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
• Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.

4. Guest Experience

• Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.
• Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.